Terms & Conditions — jiliasa Casino User Agreement

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of the jiliasa online casino and gaming platform, operated under the domain jiliasa.net ("the Platform," "jiliasa," "we," "us," or "our"). These Terms apply to all visitors, registered members, and users of jiliasa services, including casino games, live dealer tables, sports betting, bingo, keno, and fishing games.

By registering for a jiliasa account, accessing any part of the Platform, or participating in any game or promotion offered by jiliasa, you confirm that you have read these Terms in their entirety, that you understand them, and that you agree to be bound by them. If you are accepting these Terms on behalf of a third party, you represent that you have the authority to bind that party to these Terms.

jiliasa operates within the applicable regulatory framework governing online gambling in the Philippines, under PAGCOR oversight. These Terms are designed to comply with that framework and to protect the rights of all players using the Platform.

2. Eligibility Requirements

To open and maintain a jiliasa account, you must satisfy all of the following eligibility requirements at all times:

• Age: You must be at least 21 years of age. This is a hard requirement consistent with PAGCOR regulations for online casino gaming in the Philippines. jiliasa strictly prohibits access by minors and employs identity verification procedures to enforce this requirement.
• Legal Capacity: You must have full legal capacity to enter into a binding contract under Philippine law.
• Jurisdiction: You must be accessing the Platform from a jurisdiction in which online gambling is not prohibited. It is your responsibility to determine whether online gambling is legal in your location before registering.
• Not Excluded: You must not be subject to a current self-exclusion order, a court-ordered gambling prohibition, or any other exclusion from jiliasa or related platforms.
• Not a jiliasa Employee: You must not be an employee, contractor, officer, or director of jiliasa or any affiliated entity, nor an immediate family member of such a person.

jiliasa reserves the right to request identity verification documents at any time to confirm eligibility. Failure to provide requested documentation within a reasonable period may result in account suspension or closure.

3. Account Registration and Security

Each individual may hold only one (1) jiliasa account. Creating multiple accounts, whether under your own name or under assumed identities, is strictly prohibited and will result in the immediate closure of all associated accounts, forfeiture of any pending balances, and may be referred to appropriate authorities.

When registering a jiliasa account, you agree to:

• Provide accurate, complete, and current registration information, including your full legal name, Philippine mobile number, and date of birth.
• Update your account information promptly if any details change.
• Not register using a false identity, an identity belonging to another person, or information intended to circumvent age or eligibility verification.
• Keep your jiliasa login credentials — username and password — strictly confidential. You are responsible for all activity conducted through your account.
• Notify jiliasa immediately if you believe your account credentials have been compromised by contacting our 24/7 support team via live chat.

jiliasa implements security measures including SSL encryption, two-factor authentication via SMS OTP, and login activity monitoring. However, jiliasa accepts no liability for losses or damages arising from your failure to maintain the confidentiality of your account credentials.

4. Deposits and Withdrawals

jiliasa supports the following payment methods for deposits and withdrawals: GCash, PayMaya, BPI, BDO, Metrobank, USDT, 7-Eleven over-the-counter, and Palawan Pawnshop. Payment method availability may vary and is subject to change without prior notice.

Deposits:

• The minimum deposit at jiliasa is ₱100 for most supported payment methods.
• Deposits via GCash and PayMaya are typically credited to your jiliasa wallet instantly.
• Bank transfers (BPI, BDO, Metrobank) are credited within minutes to several hours depending on the sending institution's processing time.
• All deposits must originate from a payment account registered in your own name. Third-party deposits are not permitted.

Withdrawals:

• Withdrawal requests to GCash are processed in 5–15 minutes under normal operating conditions.
• Bank transfer withdrawals (BPI, BDO, Metrobank) are processed within 1–3 business hours.
• All withdrawals are subject to completed KYC verification on the requesting account.
• jiliasa reserves the right to conduct additional verification checks on withdrawal requests it deems unusual or potentially fraudulent, which may temporarily delay processing.
• Winnings derived from bonus funds are subject to applicable wagering requirements before they may be withdrawn.
• jiliasa does not charge withdrawal fees. However, your bank or e-wallet provider may apply their own transaction fees.

5. Bonuses and Promotional Offers

jiliasa offers various promotional bonuses, including welcome bonuses, deposit match bonuses, free spins, cashback offers, and VIP loyalty rewards. All promotions are subject to the specific terms published with each offer at the time it is made available. In the event of a conflict between a specific promotion's terms and these general Terms, the specific promotion's terms shall prevail in relation to that promotion.

• Bonuses are subject to wagering requirements. Unless otherwise stated, bonus funds and winnings derived from bonus funds must be wagered a specified number of times before a withdrawal can be requested.
• Each promotion is available once per eligible player, household, IP address, device, and payment method unless stated otherwise.
• jiliasa reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice where practicable.
• Bonuses may not be transferred, exchanged for cash, or combined with other offers unless explicitly stated.
• Any evidence of bonus abuse — including but not limited to the use of multiple accounts, coordinated betting patterns, or exploitation of promotion mechanics — will result in the cancellation of bonuses, forfeiture of related winnings, and may result in permanent account closure.

6. Gameplay and Fair Play

All casino games available on jiliasa — including slots, live dealer games, table games, sports betting, bingo, keno, and fishing games — use independently certified Random Number Generation (RNG) systems. Published Return to Player (RTP) percentages are verified by third-party testing laboratories.

By participating in any game on jiliasa, you acknowledge and accept that:

• The outcome of all games of chance is determined by RNG and is not influenced by jiliasa or any third party.
• Past game outcomes do not influence future results in any game on the Platform.
• In the event of a software malfunction, network interruption, or technical error that affects the display or outcome of a game, the game result recorded on jiliasa's servers shall be the authoritative result.
• jiliasa reserves the right to void bets or game rounds where a manifest technical error has demonstrably affected the integrity of the result.

7. Prohibited Conduct

The following conduct is strictly prohibited on jiliasa and will result in immediate account suspension, forfeiture of funds, and may be referred to law enforcement authorities:

• Providing false, inaccurate, or misleading registration information.
• Accessing jiliasa using automated scripts, bots, macros, or any other non-human automated means.
• Engaging in or facilitating collusion with other players to gain an unfair advantage in any game.
• Using jiliasa for any money laundering, fraud, or other illegal financial activity.
• Attempting to exploit glitches, software errors, or vulnerabilities in jiliasa's systems.
• Engaging in chip dumping or any strategy designed to circumvent game integrity controls.
• Registering or operating multiple jiliasa accounts simultaneously.
• Allowing any other person to access or operate your jiliasa account.
• Threatening, harassing, or abusing jiliasa staff or other players in any communication channel.

8. Account Suspension, Closure, and Termination

jiliasa reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, including without prior notice, in circumstances where:

• There is reasonable suspicion of fraud, money laundering, or other illegal activity.
• The player has violated any provision of these Terms.
• The player fails to complete KYC verification within a reasonable period of request.
• jiliasa is required to do so by applicable law, regulatory direction, or a competent authority.
• A player has self-excluded or requested account closure.

Upon closure of an account for reasons other than a Terms violation, jiliasa will return the verified real-money balance (excluding bonus funds subject to unmet wagering requirements) to the player's verified payment method within a reasonable timeframe. Where an account is closed due to a Terms breach, jiliasa reserves the right to withhold balances pending investigation.

9. Responsible Gaming

jiliasa is committed to responsible gaming. We provide the following tools to all registered players, accessible directly from account settings:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts.
• Loss Limits: Cap the maximum amount you can lose in a defined period.
• Session Time Limits: Receive notifications or automatic session termination after a defined play duration.
• Cooling-Off Periods: Temporarily restrict access to your account for periods ranging from 24 hours to 6 months.
• Self-Exclusion: Permanently close your account and be prevented from re-registering. This option is irreversible for a minimum period set by jiliasa's responsible gaming policy.

All players must be 21 years of age or older to use jiliasa services. jiliasa does not market to, and will not accept registration from, individuals below this age. If you are concerned about your gambling habits or those of someone you know, please visit our Responsible Gaming page for support resources available to Filipino players.

10. Intellectual Property

All content on the jiliasa platform — including but not limited to software, game titles, graphics, logos, text, audio, video, the jiliasa brand name, and the overall look and feel of the Platform — is the intellectual property of jiliasa or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use jiliasa solely for your personal, non-commercial entertainment purposes in accordance with these Terms. You may not reproduce, distribute, modify, display, perform, or create derivative works from any jiliasa content without express prior written consent from jiliasa.

11. Disclaimer and Limitation of Liability

The jiliasa platform is provided on an "as is" and "as available" basis. jiliasa makes no warranties, express or implied, regarding the uninterrupted availability, error-free operation, or fitness for a particular purpose of the Platform or any game or service offered thereon.

To the maximum extent permitted by applicable law, jiliasa, its directors, officers, employees, and affiliates shall not be liable to you for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of funds resulting from technical malfunctions, network failures, or service interruptions beyond jiliasa's reasonable control.
• Delays in the crediting of deposits or processing of withdrawals due to third-party payment provider issues.
• Gambling losses incurred through legitimate use of the Platform — all gaming activity at jiliasa involves financial risk and outcomes are not guaranteed.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Philippine law, including liability for fraud or wilful misconduct by jiliasa.

12. Privacy and Data Protection

Your use of jiliasa involves the collection and processing of personal information. jiliasa collects personal data including your name, mobile number, date of birth, payment details, and gameplay history for purposes of account management, KYC compliance, payment processing, fraud prevention, and regulatory reporting.

jiliasa handles all personal data in accordance with applicable Philippine data protection law and our Privacy Policy. By registering a jiliasa account, you consent to the collection, storage, and processing of your personal data as described in the Privacy Policy. You may exercise your data rights, including access, correction, and deletion requests, by contacting jiliasa's support team.

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. jiliasa operates within the regulatory framework overseen by PAGCOR (Philippine Amusement and Gaming Corporation) for online gambling activities.

In the event of any dispute between you and jiliasa arising out of or in connection with these Terms or your use of the Platform, you agree to first attempt to resolve the dispute through jiliasa's customer support team. If a resolution cannot be reached informally, disputes shall be submitted to the appropriate courts or regulatory bodies having jurisdiction in the Philippines.

14. Amendments to These Terms

jiliasa reserves the right to amend, update, or replace these Terms at any time. When material changes are made, jiliasa will provide reasonable notice to registered players through the Platform, by email, or by SMS to your registered mobile number before the amended Terms take effect.

Your continued use of the jiliasa platform following the effective date of any amended Terms constitutes your acceptance of those changes. If you do not agree to amended Terms, you must cease using the Platform and may request account closure by contacting our support team.

15. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or jiliasa's services, you may contact us through the following channels:

• Live Chat: Available 24/7 directly on the jiliasa platform — the fastest way to reach a Filipino-speaking support agent.
• Email: [email protected] — for detailed or formal queries. Responses are typically provided within 24 hours.

jiliasa is committed to resolving all player concerns in a fair, timely, and transparent manner. Our support team operates 24 hours a day, 7 days a week, 365 days a year — including Philippine holidays.