Privacy Policy — How jiliasa Protects Your Personal Information

1. About This Privacy Policy

This Privacy Policy ("Policy") is issued by jiliasa ("jiliasa," "we," "us," or "our"), the operator of the online casino and gaming platform accessible at jiliasa.net. This Policy applies to all personal information collected from individuals who visit, register on, or use any service provided through the jiliasa platform, including casino games, live dealer tables, sports betting, bingo, keno, and fishing games.

This Policy is intended to comply with the requirements of Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA) of the Philippines, as well as the Implementing Rules and Regulations issued by the National Privacy Commission (NPC). jiliasa is committed to upholding the privacy rights of all Filipino players and users of the Platform.

By registering a jiliasa account or using any part of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein. If you do not agree with this Policy, you must not use jiliasa's services.

2. Personal Data We Collect

jiliasa collects the following categories of personal information in the ordinary course of operating the Platform:

jiliasa does not intentionally collect special categories of sensitive personal information (such as health data, political opinions, or religious beliefs) unless specifically required by applicable law or regulatory obligation. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that such data has been collected, it will be deleted promptly.

3. How We Use Your Personal Data

jiliasa uses the personal data we collect for the following specific purposes:

• Account Registration and Management: To create, verify, maintain, and secure your jiliasa account, including processing your login credentials and enforcing the one-account-per-person policy.
• Identity Verification (KYC): To verify your age, identity, and eligibility to use jiliasa services as required by PAGCOR regulatory obligations and anti-money laundering (AML) compliance requirements.
• Payment Processing: To process deposits via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment channels, and to execute withdrawal requests to your verified payment accounts.
• Service Delivery: To provide access to casino games, live dealer tables, sports betting, bingo, keno, and fishing game services on the Platform.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, and other illegal or prohibited activities on the Platform.
• Responsible Gaming: To administer deposit limits, session time controls, self-exclusion requests, and other responsible gaming tools, and to identify patterns of play that may indicate problem gambling requiring intervention.
• Customer Support: To respond to your enquiries, resolve complaints, and provide assistance through live chat and email channels.
• Regulatory Compliance: To meet jiliasa's legal and regulatory reporting obligations under Philippine law, including obligations to PAGCOR and the Anti-Money Laundering Council (AMLC).
• Platform Improvement: To analyse usage patterns and technical performance data (in aggregated, non-personally-identifiable form) for the purpose of improving Platform features and user experience.
• Communications: To send you transactional notifications (deposit confirmations, withdrawal status updates, OTP codes) and, where you have opted in, promotional communications about jiliasa offers and events.

jiliasa will not use your personal data for any purpose that is incompatible with the purposes described above without obtaining your prior consent or establishing a separate lawful basis for such processing.

4. Legal Basis for Processing

jiliasa processes your personal data on the following legal bases under the Philippine Data Privacy Act:

• Consent: For marketing and promotional communications, cookie placement for non-essential purposes, and certain other activities where we have obtained your express consent at the time of registration or subsequently.
• Contractual Necessity: For processing necessary to perform our contractual obligations to you under the jiliasa Terms and Conditions, including account management, game delivery, and payment processing.
• Legal Obligation: For processing required to comply with jiliasa's legal and regulatory obligations under Philippine law, including KYC verification, AML reporting, and PAGCOR compliance.
• Legitimate Interests: For fraud prevention, security monitoring, and Platform improvement activities, where jiliasa's legitimate business interests are not overridden by your privacy rights.

5. Sharing Your Personal Data

jiliasa does not sell, rent, or trade your personal information to any third party. We share your personal data only in the following limited and controlled circumstances:

• Payment Service Providers: We share necessary financial data with GCash, PayMaya, BPI, BDO, Metrobank, and other payment partners solely to process your deposits and withdrawals. These providers are contractually bound to handle your data securely.
• Identity Verification Providers: We share identity documents with third-party KYC and AML verification service providers for the purposes of regulatory compliance. These providers operate under strict data processing agreements.
• Game Software Providers: Certain technical and session data may be shared with game software providers (such as JILI Games) for the purposes of game delivery, fairness auditing, and technical support. Game providers do not receive your financial account details.
• Regulatory Authorities: We may disclose your personal data to PAGCOR, the AMLC, the National Privacy Commission, law enforcement authorities, or other competent Philippine government agencies when required by law, court order, or lawful regulatory direction.
• Professional Advisers: We may share information with legal counsel, auditors, or consultants bound by professional confidentiality obligations in connection with jiliasa's legal and business operations.

6. Cookies and Tracking Technologies

jiliasa uses cookies and similar tracking technologies on the Platform to enable essential site functionality, remember your login session, analyse Platform usage, and (where you have consented) deliver relevant promotional content. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled without affecting core Platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings and responsible gaming tool configurations, to provide a personalised experience.
• Analytics Cookies: Used (in aggregated, non-personally-identifiable form) to understand how players interact with the Platform — which pages are visited, how long sessions last, and which features are used most frequently — to guide Platform improvements.
• Marketing Cookies: Used only where you have given explicit consent to receive promotional content related to jiliasa offers and events. You may withdraw this consent at any time.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the jiliasa platform. For analytics and marketing cookies, you may opt out at any time by contacting our support team or adjusting your account preferences.

7. Data Security

jiliasa implements technical and organisational security measures designed to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jiliasa's servers.
• Encrypted storage of sensitive personal and financial data at rest.
• Two-factor authentication (SMS OTP) available to all players for jiliasa Login security.
• Automatic account lock protection following multiple failed login attempts.
• Role-based access controls ensuring that jiliasa staff can only access personal data necessary for their job function.
• Regular security audits and vulnerability assessments of Platform infrastructure.
• Login activity monitoring with alerts for suspicious access from unrecognised devices or locations.

Despite these measures, no system of data transmission over the internet or electronic storage is 100% secure. jiliasa will notify affected players and the National Privacy Commission in the event of a data breach that is likely to give rise to a real risk to your rights and freedoms, as required under the Data Privacy Act.

8. Data Retention

jiliasa retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Account Data: Retained for the duration of your active jiliasa account and for a minimum of five (5) years after account closure, as required by applicable AML and regulatory record-keeping obligations.
• Transaction and Financial Data: Retained for a minimum of five (5) years from the date of each transaction, consistent with Philippine AML law requirements.
• KYC Documents: Retained for a minimum of five (5) years after account closure or the last transaction, whichever is later.
• Support Communications: Retained for a period of three (3) years from the date of the communication.
• Technical and Usage Data: Retained in aggregated or anonymised form for analytical purposes. Personally identifiable technical data is deleted or anonymised within 12 months.
• Self-Exclusion Records: Retained indefinitely to prevent inadvertent re-registration, or for the period of the self-exclusion plus five years, whichever is longer.

Upon the expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents reconstruction.

9. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by jiliasa:

• Right to Be Informed: You have the right to be informed that your personal data is being collected and processed, including the purposes and extent of such processing — which this Privacy Policy fulfils.
• Right to Access: You may request a copy of the personal information jiliasa holds about you, including information on how it has been processed.
• Right to Correction: You may request correction of inaccurate or incomplete personal information jiliasa holds about you. You may update basic account information directly through your jiliasa account settings.
• Right to Erasure or Blocking: You may request that jiliasa delete or block your personal data where it is no longer necessary for the purposes it was collected, subject to jiliasa's overriding legal retention obligations.
• Right to Data Portability: You may request that jiliasa provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on jiliasa's legitimate interests, subject to applicable legal exceptions.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact jiliasa's Data Protection Officer via live chat or at [email protected]. jiliasa will respond to all data rights requests within thirty (30) calendar days. In complex cases, this period may be extended by a further thirty (30) days with prior notice.

10. Children's Privacy and Age Restriction

jiliasa's platform and services are strictly intended for adults. You must be at least 21 years of age to register and use jiliasa, consistent with PAGCOR regulations for online gambling in the Philippines.

jiliasa does not knowingly collect, store, or process personal information from individuals under 21 years of age. Age is verified during the registration process, and KYC verification provides an additional layer of age confirmation prior to first withdrawal.

If jiliasa becomes aware that personal data has been collected from an individual under 21 years of age, that data will be deleted immediately and the associated account will be closed. If you believe a minor has registered on jiliasa, please contact our support team immediately.

11. International Data Transfers

jiliasa's primary operations and data storage are focused on serving Filipino players. In certain circumstances, personal data may be processed by our service providers or technology infrastructure partners whose systems are located outside the Philippines — for example, cloud infrastructure providers or game software partners.

Where personal data is transferred outside the Philippines, jiliasa ensures that such transfers are carried out in compliance with the Data Privacy Act and that appropriate safeguards are in place to protect your data to a standard equivalent to Philippine data protection requirements. Such safeguards may include contractual data processing agreements, standard contractual clauses, or transfers to jurisdictions recognised as providing adequate data protection.

12. Changes to This Privacy Policy

jiliasa reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, services, legal obligations, or regulatory requirements. When material changes are made, jiliasa will notify registered players by publishing a notice on the Platform, by SMS to your registered Philippine mobile number, or by email, prior to the amended Policy taking effect.

The "Last Updated" date at the top of this Policy will always reflect when the most recent version was published. Your continued use of jiliasa's platform following the effective date of a revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how jiliasa protects your personal information.

13. Contact Us and Data Protection Officer

jiliasa has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection law. If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, you may contact us through the following channels:

• Live Chat: Available 24/7 on the jiliasa platform — the fastest way to reach our team for privacy-related queries.
• Email (DPO): [email protected] — for formal data rights requests, breach notifications, or regulatory correspondence. Please include "Privacy Request" in your subject line.

jiliasa is committed to addressing all privacy-related enquiries in a timely and transparent manner. If you are not satisfied with jiliasa's response to a privacy concern, you have the right to escalate the matter to the National Privacy Commission of the Philippines.